Returns & Exchanges
At Vilvah, we strive to ensure your skincare journey is seamless; however, if you receive a damaged or incorrect product, we offer a hassle-free return and exchange policy within 7 days of delivery.
Initiate Request
Email our support team at [email protected] with your order ID and clear images of the product and invoice.
Quality Inspection
Once your request is received, our quality control team will review the images and details to approve the return or exchange.
Reverse Pickup
Upon approval, we will arrange a reverse pickup from your address at no additional cost for damaged or defective items.
Resolution
After the product reaches our warehouse and passes inspection, we will process your replacement or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing