Frequently Asked Questions
Everything you need to know about our natural skincare and hair care solutions.
Are Vilvah products suitable for sensitive skin?
Yes, our products are formulated with high-quality, natural ingredients designed to be gentle. However, we always recommend performing a patch test before full application.
How long does shipping usually take?
We typically process orders within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international orders may take 10-15 business days depending on the location.
What is your return and refund policy?
Due to the hygiene nature of beauty products, we only accept returns for items that are damaged during transit or if the wrong product was delivered. Please contact us within 24 hours of delivery.
Are your products 100% natural and cruelty-free?
Absolutely. We pride ourselves on being a cruelty-free brand. Our products are made using sustainably sourced natural ingredients and are free from harmful chemicals like sulfates and parabens.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link and AWB number to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most domestic pin codes.